Terms of Service

Last updated: 12 September 2026

These Terms of Service ("Terms") govern your use of ripstead.com and related services (the "Service"), operated by Ripstead ("Ripstead", "we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy, Pack Rules & Odds, Shipping Policy and Restricted Locations list. If you do not agree, do not use the Service.

Section 13 contains an agreement to resolve disputes by individual arbitration and a waiver of class actions.

1. Who can use Ripstead

1.1 You must be at least 18, or older where the law where you live requires it.

1.2 You may not use the Service in a location listed on our Restricted Locations page, where it is otherwise illegal, or if you are on a sanctions list. Do not use a VPN or similar tool to get around these limits.

1.3 One account per person. Accounts are personal and may not be shared, sold or transferred.

2. Your account

2.1 Keep your login details safe. You are responsible for activity on your account.

2.2 We may ask you to verify your identity, age or address at any time, and always before we ship to you. If you do not complete verification, we may limit or close your account.

3. Packs

3.1 A "Pack" is a digital product that, when opened, gives you one trading card (a "Collectible") chosen at random from that Pack's pool: a graded card in its case for Slab Packs, or an ungraded card for Raw Packs. The price, tiers and odds of every Pack are shown before you buy and in our Pack Rules & Odds.

3.2 The value we show for a Collectible (its "Listed Value") is an estimate based on recent market sales. It is not a guarantee of what the card will sell for.

3.3 Images may be stock artwork. What you receive is the card recorded in your Vault: the same card (name, set and number), and for a Slab the same grading company and grade.

3.4 All Pack purchases are final. On average a Pack returns less than its price. Packs are for collecting and entertainment, not an investment.

4. Credit and rewards

4.1 "Credit" is a balance used to buy Packs. It is not money: it has no cash value, cannot be withdrawn or transferred, and is not refundable except where the law requires.

4.2 We may offer free rewards, such as streak credit or free Packs. Rewards have no cash value, and we may change or end them at any time. If a friend signs up with your invite link, you may earn Buyback Tokens as shown on your account's Invite page; we may withhold them if the programme is abused, for example by inviting yourself. We may also run prize draws. Each draw's rules, including a free entry route that needs no payment, are on the Giveaways page; entering is subject to those rules and to the law where you live.

5. Your Vault

5.1 The Collectible you pull is yours. We hold it for you in your "Vault" until you ship it or sell it back.

5.2 If you ship a Collectible, you receive the same card with the same grading company and grade (for a Raw Card, the same card in Near Mint condition). It may be a different copy of that card, with a different certification number, from the one shown in your Vault.

5.3 If a Collectible is lost or damaged while we hold it, we will replace it or credit you its Listed Value.

6. Sell-Back

6.1 You may sell any Collectible in your Vault back to us for its Listed Value at the time of sale multiplied by the Sell-Back rate that applied when you pulled it (currently 97%). The price is shown before you confirm, and a confirmed Sell-Back is final.

6.2 Sell-Backs are paid in Buyback Tokens, each worth US$1 of Credit. You can swap them for Credit. They have no cash value, cannot be withdrawn or cashed out, are not a cryptocurrency or a deposit, and cannot be transferred.

7. Shipping

7.1 Shipping is free when the Collectibles in a parcel have a combined Listed Value of $200 or more (less at higher player tiers, as our Shipping Policy sets out). Below that, you pay the shipping cost, which is shown before you confirm. Raw Cards ship once those you ask for reach $25 in total. You pay any customs duties and import taxes. Details are in our Shipping Policy.

7.2 If a Collectible arrives damaged or is not the card, grading company or grade recorded in your Vault, tell us within 14 days of delivery, with photos.

8. Errors and availability

We may correct errors, including a mistaken price or a result outside a Pack's published tiers, which may mean reversing the transaction. We do not guarantee that the Service will always be available, and we may change or discontinue any part of it.

9. Rules

Do not use bots or automation, exploit bugs, hold more than one account, use payment methods that are not yours, or use the Service for fraud, money laundering or anything illegal. We may withhold rewards, results or balances obtained this way.

10. Suspension and closure

You may close your account at any time. We may suspend or close your account if you break these Terms, if the law requires it, or if you do not complete verification. When an account closes, you can still ship out or sell back the Collectibles in your Vault, except where we have reasonable grounds to suspect fraud.

11. Intellectual property

The Service is owned by Ripstead or its licensors. Pokémon and related names and artwork belong to Nintendo, Creatures Inc., GAME FREAK inc. and The Pokémon Company; One Piece and related names and artwork belong to Eiichiro Oda, Shueisha, Toei Animation and Bandai; and grading marks belong to their owners. Ripstead is not affiliated with or endorsed by any of them.

12. Disclaimers and liability

12.1 The Service is provided "as is". To the fullest extent the law allows, we disclaim all implied warranties. Grading is done by independent companies, and we do not guarantee their opinions.

12.2 To the fullest extent the law allows, we are not liable for indirect or consequential losses or lost profits, and our total liability is limited to the greater of what you paid us in the 12 months before the claim and US$100. Nothing in these Terms limits rights you have under consumer law that cannot be excluded.

12.3 You agree to cover our losses from third-party claims caused by your breach of these Terms.

13. Disputes

13.1 Please contact us first at support@ripstead.com; most problems can be solved that way.

13.2 Any dispute not resolved informally will be decided by binding individual arbitration administered by JAMS, except that either side may use a small-claims court. Claims may only be brought individually, not in a class or representative action. You may opt out of arbitration by emailing us within 30 days of first accepting these Terms.

13.3 If the consumer law where you live gives you the right to bring claims in your local courts, you keep that right. Otherwise, these Terms are governed by the laws of the State of Delaware, USA, and the Federal Arbitration Act, and any claim that is not arbitrated will be heard in the state or federal courts located in Delaware.

14. General

14.1 We may update these Terms. If a change is material, we will tell you before it takes effect, and using the Service afterwards means you accept it.

14.2 We may send notices electronically. These Terms are written in English; a translation is for convenience, and the English version controls if they differ.

14.3 California residents may contact the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or call (800) 952-5210.

15. Contact

Ripstead, Postal address available on request at support@ripstead.com. Email: support@ripstead.com